Jatai International Jatai International Jatai International
Free shipping on orders of $50 or more within the USA and $90 or more to Canada! Note: Shipping to Canada is experiencing significant delays. See shipping policy page.
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How do I contact JATAI?

The office is open Monday-Friday from 8:30 a.m. – 5:00 p.m. (Pacific Time)

Toll Free: (888) 965-2824
Office: (714) 670-9400
Fax: (714) 670-9440

6980 Hermosa Circle
Buena Park, CA. 90620 USA

service@Jatai.net or submit through our Contact Us page

What is your shipping policy?

See shipping policy page.

What is your warranty policy?

See warranty section of Jatai.net.

Do you sell outside the US?

Due to restrictions on territories and tax laws, we are only allowed to sell within the US and Canada. If you are outside of North America, please call us M-F 8:30am-5pm PST at (888) 965-2824 for exceptions.

How do I become a distributor of your products?

1) Fill out the JATAI Application Form.
Download the form, fill the form completely, sign it, and fax it back to us.
2) Fax us a copy of your original ‘Business License’
3) Fax us a copy of your original ‘Resale Tax Certificate’
4) Our representative will contact you, verify your information and approve you as a new distributor.
Fax all the forms to (714) 670-9440 or email to: service@Jatai.net

Contact Our Local Representative to get started:

Feather & Seki Edge:
(416) 898-6067

WEST – Alaska, Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming
Feather, Seki Edge, & Fuji Paper:
Jatai International
Toll Free: (888) 965-2824

SOUTHWEST –  Arkansas, Louisiana, Oklahoma, Texas
Feather, Seki Edge, & Fuji Paper:
(800) 880-0019

MIDWEST – Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Feather, Seki Edge, & Fuji Paper:
Coleman Harrison
(800) 767-1109

SOUTHEAST – Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia
Feather & Fuji Paper
South East Rep Services
(803) 285-8689
Seki Edge
(803) 285-8689

NORTHEAST – Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia, Washington DC
Feather, Seki Edge, Fuji Paper
(631) 549-1670

How do I track my order?

See order tracking page. click Here

What forms of payment do you accept?

Visa, Mastercard, Discover, American Express, PayPal
All credit card payments are processed through Paya Payment Gateway. Our website does not store any credit card or financial information on our database.

How is sales tax calculated?

JATAI is a California-based company. State law requires us to collect sales tax of 7.75% on all orders shipped within California. We do not collect sales tax on orders outside of California. However, you may be subject to a ‘use tax’ in the state in which you reside. If you are ordering outside of California and sales tax appears on your order, please change the shipping destination on the shopping cart before you submit your order.

What is your return policy?

See return policy page.

Are Seki Edge products sold in stores?

We have limited availability in brick and mortar stores. Seki Edge is mostly an online product line.

Are Feather products sold in stores?

Yes! If you’re a licensed hair professional, some Feather products are sold at Cosmprof, Sally’s, Salon Centric, and other smaller beauty supply stores. Please visit or call your local professional beauty supply store to see if they carry Feather products.

Can I use more than 1 coupon code per order?

No. However, if the product is already on sale you may still be able to use a coupon code on top of the sale price if the code is applicable to that product.