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Order Status - Online

1) You must first Log In.

2) Click on 'My Orders.'

For your convenience, JATAI will automatically send you updates regarding the status of your order via email after your purchase. You will receive one email immediately after purchase with your order information. You will receive a second email once the order has been shipped. We do not ship over the weekend, so if you placed an order Friday afternoon through the weekend, your order will not be shipped until the next business day. 

Tracking Number

For you convenience, JATAI will send you an email with the tracking number from either UPS or USPS depending on the shipping selection as soon as your order is shipped. Please allow approximately 24 hours for your tracking number to update onto the carrier’s website.

Backorder / Out of Stock

In the event an item your purchase is on backorder or out of stock, we will inform you via email or telephone. If your order contains multiple items we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items. An expected restock date will be provided if available.

Order Status - Email or call us!

Should you have any problems with your online order, you can contact our 'Customer Care' department at: or call us at (888) 965-2824.

You may request a change to your order, provided that your order has not already been shipped. Promptly email us the exact changes to your order and include your confirmation number. 

You may request a cancellation of your order, provided your order has not been shipped. Promptly email us your cancellation request and include your confirmation number.