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Orders of $50 or more qualify for free Shipping via USPS in the USA ($75 or more for Canada, see Canada section below)
We ship all orders by USPS unless otherwise specified. Orders shipped via Standard (Ground) method will be shipped via the US Postal Service or UPS. Orders shipped to a P.O. Box will be delivered by US Postal Service. We cannot ship 2nd Day Air or Next Day Air to a P.O. Box address. For order tracking information, click here.
- Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
- All orders $100 or more will be shipped UPS. Any order of $300 or more will be shipped UPS and will require a signature.
- Our warehouse does not ship orders over the weekends or or during holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
- Holiday Ordering: We highly suggest that you place your order at least 7-10 days before any major holiday to allow enough time for delivery.
Shipping to Canada
We ship by USPS International Priority Mail (United States Postal Service) to Canadian addresses. Please allow 10-15 business days for shipments to Canada. Customer is responsible for any customs or duties charges.
Please choose an address that is 'secured' where your package would not likely be stolen by others. If you are not going to be home during delivery hours, please change your shipping address to your work address instead. JATAI International is NOT responsible for any loss or damage due to packages left at your door step by delivery men.
If outside the U.S.A. and Canada, please email, fax or phone your order.
We do not ship outside of the USA and Canada for online orders. Due to our agreement with our manufacturer, we only carry rights to sell within North America. Our preferred carriers are UPS and the US Postal Service. Once the package reaches your country it will be processed and handled by the foreign Customs for appropriate clearance. Your package will be delivered by the partnering local Post Office or UPS.
PLEASE NOTE: Shipping charges do not include taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from JATAI.net, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to JATAI.net. This amount will be subtracted from your merchandise refund. JATAI.net has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.
Military APO/FPO and U.S. Territories
We ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail to APO/FPO U.S. Military addresses and U.S. Territories. We are not able to ship expedited service to APO/FPO U.S. Military addresses.
Most items shipped to APO and FPO addresses will be received within 5 to 7 calendar days. Some orders may take up to 14 days, and sometimes longer depending on world events.
Oversized Packages and Special Circumstances
Please be aware that additional special handling charges may be applied for oversized packages, remote location delivery or high-value orders. We will contact you if your order qualifies for any of the above, and inform you the amount of additional payment that is required. You will be given the option to make payment or cancel your order.